As well as looking after the inside of your property, remember to inspect outside. Landlord garden maintenance may only be doable periodically, but the tasks involved can be much the same as you already do at home!
Read our guide on landlord garden maintenance for our tips on keeping your outside areas maintained…
1. Pick your tenants carefully
If your property has a garden, you may, for example, be better focusing on longer term tenancies, who are more likely to take care of the garden, than shorter term ones.
2. Design a low maintenance garden
Go for slow growing, drought tolerant flowering shrubs and perennials combined with hard landscaping. Aim for a garden that will attract tenants without breaking the bank or requiring too much effort to maintain.
3. Clear the clutter between tenancies
If you’re getting the property ready for new tenants, take some time to remove any unwanted items. This includes items left behind by previous tenants that aren’t needed and any furniture or equipment that’s seen better days.
You could donate or sell anything you don’t want to keep but is still useable. Consider contacting a local charity or using a donation website/app. You may be able to arrange for someone to pick the items up from the property.
4. Tidy up the flowerbeds
If you have any plants growing, give them a prune to remove any dead areas. You may need to pull it up entirely if a plant can’t be revitalised.
Removing weeds will also help your garden to look neat and tidy. The local council may supply a bin for garden recycling, making the disposal of unwanted vegetation easier.
5. Check everywhere for weeds
As well as de-weeding the flowerbeds, look out for other areas in which they could be growing. This includes driveways, between paving slabs, and gravelled surfaces.
In particular, keep an eye out for Japanese knotweed. If left unchecked, it may cause damage to the foundations, walls and drainage systems of your property. You may want to hire a specialist to remove it to ensure the plant has been dealt with properly.
6. Care for the lawn
An overgrown lawn can be off-putting for prospective tenants and can be difficult to put right. For example, if too much is cut off in one go then the blades of grass may become unhealthy.
Avoid mowing when the ground is wet, as this could also damage the grass. Be aware that lawnmowers have different settings for the position of the blades and adjust them to cut the grass to the right length.
7. Get the tenancy agreement garden maintenance clause right
It may seem obvious, but the best thing to ensure is that the tenancy agreement covers the garden and stipulates whether the tenant is responsible for maintaining it. Without a tenancy agreement garden maintenance clause written, the landlord will be unable to make a successful claim for garden maintenance should an issue arise.
Need advice on your property’s maintenance needs or perhaps you’re wondering how to include certain garden maintenance in your tenancy agreement? Get in touch for advice! Read more
Skip the jargon and understand what your home report means before you proceed with a sale – it will give you peace of mind and a little bit of extra understanding for your new home… Being a first-time buyer can sometimes be a daunting experience as you furiously gather together reams of paperwork before handing over your hard-earned cash. One of the documents that you’ll likely pore over prior to being given the keys is the Home Buyer Report, which is essentially a survey detailing the state of the property you are preparing to buy.
The report is designed to give you an accurate account of the property’s condition and will highlight any problems that need rectifying before the purchase is complete. These documents can often be written in industry jargon and so we’ve shared some top tips for understanding the important messages beneath the waffle…
What is a home buyer report?
A Home Buyer Report is a much more detailed inspection than the standard mortgage valuation, which is for the lenders to make sure they are lending on a suitable mortgage security. It gives a buyer peace of mind if nothing major is found wrong and forewarning if there are defects a buyer may not have been aware of.
A list of defects can sound off-putting and daunting to a buyer who quite naturally does not deal in property defects in their everyday lives. Speaking to the surveyor can often put your mind into a more positive place, as can speaking to a tradesman who can quote for putting the defects right.
Why do I need a home buyer report?
The cost of a Home Buyer Report will start in the region of £400 depending on the size and value of the property – but it could save you money in the long run by identifying any structural problems, such as subsidence or damp.
Keep in mind, though, that the Home Buyer Report doesn’t look beyond the floorboards or behind the walls.
But once your surveyor has visited the property you are hoping to buy, you should receive the report in just a few days, and it may open an opportunity to renegotiate on the price of the house or flat you want.
What happens if somethings wrong?
Obviously, there may be serious defects which could put you off, or on the other hand, give you leverage to reduce your offer to pay for anything defective and unexpected that was not priced into your original offer.
Emotionally, it can be hard to cope with when what you thought was your dream home turns out to have some issues. It’s worth remembering that it could still be a dream home with any defects considered in a revised purchase price, if you get quality trade people to help put it right. It’s worth the seller noting that any other buyer may discover the same defects, so they are best to discuss the price to keep you on board.
How do I understand my report?
Our advice would be to choose a good agent and a good surveyor and ask them to explain all the technical terms to you.
The last thing you want is to be frightened to death if you are not used to all that industry speak. But even if there is something in the report that worries you, most things are fixable.
A good surveyor will spend time with you to make sure that you don’t spend hundreds or thousands of pounds unnecessarily. But it all depends on how thorough people want to be, and everything will need looking into. Listed buildings will probably require a full structural survey, but on the whole, don’t panic and don’t be afraid to ask the experts for advice.
Type of survey: RICS Condition Report
What’s included? Describes the condition of the property, identifies any risks and potential legal issues and highlights any urgent defects. It’s most suitable for new-build and conventional homes in good condition; no advice or valuation is provided.
Type of survey: Home Buyer Report
What’s included? This will help you find out if there are any structural problems, such as subsidence or damp, as well as any other unwelcome hidden issues inside and outside.
Type of survey: RICS Building Survey
What’s included? Provides the same level of in-depth inspection as a building survey, but uses a simple 1, 2, 3 rating system to ensure that you can easily identify the most serious issues. This is mainly aimed at larger or older properties, or if you’re planning major works.
Type of survey: Full structural survey
What’s included? This is the most comprehensive survey and is suitable for all residential properties. It’s particularly good for older homes or homes that might need repairs.
Type of survey: New-build snagging survey
What’s included? This is an independent inspection to look for any issues with the property. Developers should fix faults highlighted before you move in.
Type of survey: Mortgage valuation survey
What’s included? This is to satisfy the lender that your desired property is worth the price you’re paying – or at least the amount it’s lending, before they approve your mortgage. It won’t point out repairs or structural problems that you will have to pay to fix.
Still have some questions? Get in touch and we’d be happy to give you some advice! Read more
Are you considering renting out your property? Well, but is your property ready to be rented out? Confused? Don’t be! You need to make sure that your property is clean, presentable and appealing before potential tenants start visiting the property. Right from leaking walls to a backyard filled with dirt, any small point can put off the visitors. It also guarantees that the tenants have a pleasant stay once they choose the property. Though it may seem simple, renting a property may also involve small details and official paperwork.
Here is a checklist to ensure that your property is ready for viewing by tenants –
• Remember, when a person visits your property, they are thinking about living there. So, avoid any personalisation. Opt for simple furnishings and neutral colors for your home. It will make the home look more approachable and accessible.
• If there are any repairs required like broken windows or clogged pipes, get the repairs done beforehand. Your potential tenant should feel that the place is functional and safe for them. Also ensure that the property meets all the legal requirements of safety mentioned for a rental property. Keep your copy of Gas Safety Certificate and Energy Performance Certificate ready as they are required by law for landlords.
• Test all the white goods on the property. Non functional appliances like water heaters, air conditioning or other goods will reduce the overall value of your property. Apart from white goods, also ensure that all utilities like gas appliances or electrical sockets are functional. Make arrangement for transferring utility bills to the name of the tenant.
• Nobody wants to live in a home with mold in the bathroom, grease on the kitchen countertops or stains on the floor. You need to go on a deep cleaning spree before making your home open to visitors. Hiring a professional cleaning service for this occasion might be an effective thing to do so you don’t have to worry yourself about it.
• To ensure that you do not miss on out on any important point; create a list of things that need to be done. Go room by room and make a list of all the repairs including minor repairs.
• Preparing your home for rent should not burn a home in your pocket. So, classify your list into high priority, medium priority and minor tasks. You need to strike a balance between cosmetic and functional changes required for the home.
• Create a list of inventory present in your home that you will be letting out along with the property. Remove any extra items from the home that you are not willing to let out.
• It is always a smart move to hire the right estate agent. While choosing an agent, look for his accreditation, location of their services and their background. You should be able to trust the person who is helping you with letting out the property. Clarify on what the agent is responsible for and create an agreement for it.
• If you are planning to let out your property to multiple tenants, make sure you have copies of the key for each tenant.
Maintaining a checklist is the best way to plan the repairs, changes and upgrades to your home.
Read more
In this two-minute read, we look at why going green can make ethical and business sense.
A growing number of property investors are coming around to the idea that ‘green’ homes are good.
This is great news for the environment as energy usage in homes accounts for 14% of total UK emissions1.
Given that there are 2.7 million landlords in the UK2, it’s clear that the private rental sector can play an important role in helping the planet.
But the case for going green isn’t just environmental; there are several reasons why it makes good business sense for landlords to embrace energy-efficient technology and design.
Here are five reasons why it can pay to go green.
1. It impresses tenants Many tenants are passionate about sustainability – 42% take green considerations into account when searching for a new home3. If your property has green credentials, it’s more likely to stand out from the crowd, particularly if you’re trying to attract renters who are young professionals.
2. Lower bills Features such as double or triple-glazing, insulation, smart meters, energy-saving light bulbs and solar panels mean lower energy bills. We’re yet to meet a tenant who doesn’t like saving money on gas and electricity.
3. Adds value If you decide to sell the property, the green features you’ve invested in should add value. One study found that high-performance green homes sell for 3.5% more than their standard counterparts4.
4. Mortgage Going green may save you money on your mortgage. Green buy-to-let mortgages, which give borrowers discounted rates when they make energy-efficient improvements, are becoming increasingly popular.
5. Change is coming The Stormont Assembly may consider bringing in tougher Energy Performance Certificate (EPC) rules in line with England. Work you do now on greening your property will put you in a good place should these rules be introduced. Also, you won’t get caught in the rush to adapt properties in time for any deadline.
Thanks for reading, and if you’d like more advice on ways to make your property more energy-efficient and increase its value in the process, contact us here at Pinkertons.
Sources 1 Climate Change Committee 2 Ludlow Thompson 3 Simply Business 4 Law Depot Read more
Buying a home can be a lot more expensive than you may think, and there are usually hidden costs that can end up adding more than 10% to your total property bill. The costs that come with owning and running a house can often surprise former renters, meaning their budgets don’t quite match their financial needs…
If you don’t prepare for these hidden costs, you may find yourself in financial hardship for the first few years as property owners, so make sure you take them all into consideration:
Stamp Duty
Depending on the price of your property, stamp duty can end up adding thousands of pounds to the overall costs involved in buying a house, and this needs to be paid up front. There are different brackets for stamp duty, and it will change depending on if you’re a first-time buyer or not. Ensure to check with an online calculator or your estate agent exactly how much you’ll end up paying, so you don’t have a nasty surprise.
Surveys and Valuations
These are a necessity when buying a house, but can completely vary in price, ranging from just a couple of hundred pounds, up to more than a thousand pounds. This will depend on the value of your property, how old it is, and what type of survey you decide to have. A higher priced survey can be cost effective if it raises expensive problems with the home.
Mortgage Fees
Applying for a mortgage can be one of the trickiest parts of buying a house. There are lots of different processes involved, and with them come lots of different fees. Most mortgages will charge an arrangement fee, they may also charge an indemnity fee, and if you use a broker, you will probably have to pay them a fee as well.
Removal Company
Once you have bought a house and have a completion date, you need to think about moving all your belongings in. The easiest way to do this is by hiring a removals company. Depending on how many things you have and how big your house is, this can cost anywhere from around £350 to many thousands of pounds. Of course, you can do this job yourself, but unless you can fit all your belongings in your car, you’ll end up shelling out for a van rental.
Renovations
Some new homes will need work doing to them, but some homeowners just like to change things up in order to make their mark on their new house. The majority of places will need at least some decoration, and some may also need a few repairs doing. This can all add up, and how much you spend will completely depend on what you want to do.
Council Tax
When a property is occupied, the residents will need to pay council tax – again this completely varies, depending on where you live and how big your house is. Small properties in low-cost local authorities will only have to pay around £100 in council tax, but bigger houses in expensive councils will find themselves having to pay quite a bit more. If you were previously a tenant in a house with multiple other tenants, this may be a shock as it’s usually the landlord who pays the council tax in that situation.
Insurance
Building and contents insurance can cost anywhere between a couple of hundred pounds and thousands of pounds a year, depending on a range of factors. These include what exactly you decide to insure, how much your home and belongings are worth, when your property was built, how secure your home is, and how much parts would cost to rebuild.
Don’t be caught out by small hidden costs that come with buying your new home. Make sure to consider everything and ask a current homeowner or your agent if there’s anything you might have missed. Read more
In this three-minute read, we look at the steps landlords can take to protect against a tenant falling into arrears.
Landlords have always worried about tenants falling behind in the rent, but that fear feels particularly pertinent right now due to the pandemic.
There are many reasons why a tenant might be unable to pay their rent – such as illness, job loss, or relationship breakdown – but the bottom line is it’s stressful for both landlord and tenant.
The good news is there are things landlords can do to protect themselves from getting into this predicament. Here are some tips.
Always carry out credit and reference checks before a tenant moves in.
Make sure your tenant signs a contract.
Keep your records up to date and when rent is paid, send the tenant a receipt – this is particularly useful if it’s a joint tenancy. If there’s a dispute, it’s easy to identify who has missed a payment.
If you’re dealing with a joint tenancy, ensure that all tenants understand they are equally responsible for the rent – and any unresolved debt. (If there’s an underpayment, often the tenant who has paid up can be a valuable and persuasive ally in getting the errant tenant to pay.)
Keep all tenants in the loop about the situation as they bear joint responsibility (even though they might tell you otherwise).
If a tenant misses a payment, talk to them but don’t go in all guns blazing. You’re trying to find a constructive way forward, not score points. Always remain professional.
Keep records of all conversations.
Consider adding rent protection cover to your insurance for some peace of mind.
If the tenant has a good track record, and you feel they can turn things around quickly, consider a payment plan. This is a revised payment schedule that gives the tenant a chance to get back on their feet.
If you do agree a payment plan, make sure you put it in writing.
The tenant may decide that they can’t meet their obligations and serve notice that they want to move out. If this is the case, contact your tenant deposit scheme and ask them to deduct the unpaid rent from the deposit.
Legal eviction proceedings should always be the last resort. There is currently a huge court backlog, and lawyers are expensive. Do everything you can to find an alternative solution.
Contact us today on 91 479 393 and find out how we'll help you avoid rental arrears. Read more
Selling your home can be a lengthy process, with many twists and turns along the way. You will want to ensure that everything runs as smoothly as possible, as quickly as it can. If you follow these 5 tips below, you will save some time on selling your home!
1. Appoint a solicitor FAST!
It is common to wait until your property is Sale Agreed to appoint a solicitor. They will then apply to the lender to request the deeds. This process used to take 2 weeks, now it can take between 6 and 8 weeks depending on the lender. This has a huge impact on your completion date and can draw the process out even longer. Our best advice is to appoint a solicitor as soon as your house is put on the market. If you need some guidance on choosing a solicitor, please speak to us – we work with conveyancing solicitors on a daily basis so can point you in the direction of a few reputable firms.
2. Get an Electrical Safety Certificate
It is recommended that your electrics are checked every 10 years and so both buyer’s solicitors and surveyors will mention this certificate or request to see it. It is best to get an NICEIC registered contractor to have a look at your electrics to see if there are any issues outstanding that need dealt with.
3. Get a Gas Safety Certificate
Solicitors will NOT allow the sale to complete without this certificate as it is a legal requirement for a property to have one. However, they will not often request it until towards the end of a sale. The last thing you need to be worrying about when you’re trying to pack up and move is a gas safety certificate so, it is best practice to get it done early! If you need some help getting one arranged, you can speak to one of our Property Management team members and they will be more than happy to help.
4. Get a Damp Certificate
If any damp or timber treatments have been carried out on your property in the last ten years, provide a copy of the certificate to your solicitor. If there are any issues needing dealt with, have them resolved prior to the buyers survey.
5. Get Planning Permission/Building Control Certificates
If there have been any works on your property that have required planning permission or building control approval, such as, gas installation, patio door installation, an extension or the removal of a chimney, get the certificates and pass them on to your solicitor. If you don’t have them, your solicitor will advise on whether you need to apply for retrospective approvals. In some cases, it may not be needed but in others they may recommend you get them. Read more
Summer is coming with a promise of heatwaves. That means warmer weather, BBQs, time for gardening, and longer days spent relaxing outside. That’s why now is also the perfect time to change up your back garden into a place you’ll never want to leave. All it takes is a little bit of imagination and some careful planning.
1. Build an outdoor pergola for some much-needed shade
If you are looking for the perfect place to escape the sun, a pergola can serve as an eye-catching yet useful addition for some much-needed shade. These wood-beamed sitting areas are versatile structures that can come equipped with retractable canopies that let cool air in while keeping the sun out of your eyes. For some added fun, install a swinging bench, dining table, or day bed. And to really spruce up your space, design with string lights, curtains, an area rug, and patio furniture to make your pergola feel like an oasis retreat.
2. Utilise outdoor lighting to liven up your home at night
Outdoor lighting not only highlights certain features of your home but also extends the use-time of your outside space. Start by illuminating your landscaping. Adding lights that shine on landscaping like shrubs, trees, and architectural features such as wood archways can make your home exterior pop. Across stone walkways, install path lights leading to specific gathering areas of your garden. Tie together by installing string lights across the space. This will liven it up and make it feel open and inviting.
3. Add a stunning water feature to attract wildlife
For added tranquillity, install a water feature. Depending on the size available, there are many unique ways to utilise water such as a koi pond, water fountain, or even a water wall. If you have enough room a stream is a wildlife-friendly water feature that can attract small bees, inserts, and birds.
4. Update your landscaping for each season
If you want to improve your back garden by increasing its kerb appeal, update your landscaping to provide something of interest during each of the four seasons. You’ll want to have flowering shrubs, trees, and flowers throughout the summer and springtime, beautiful autumn foliage, and structure during the winter. You can also add hardscaping, layer your flower beds, and use form in your foliage to bring texture into your garden.
5. Build a fire pit to toast marshmallows
Home fire pits are a summer must have after a long day. The different types of fire pits include stone and brick, underground, raised, grated, or premade. When selecting your fire pit area, choose a space that has flat ground where you can lay down stone pavers or gravel.
6. Spruce up your garden space
A green section is the perfect addition no matter the size of your space. There are many ways to improve the look and function of your garden from hanging wall planters to bamboo trellises. Start by touching up your garden by adding planter boxes. If you lack the space, try vertical gardening. If you already have an established garden, incorporate the latest smart home tech to make maintenance easier. Setting up self-timed irrigation and self-watering pots can ensure your plants stay healthy and not overwatered. For an added touch, sow seeds between marble or rock slab walkways for a modern look.
7. Set up a hammock area to snuggle up with a good book
Nothing beats snuggling up to a good book in a hammock. Hammocks are relatively easy to install. All you need is two trees that are within 5-6ft from each other and sturdy straps. If you don’t have any trees, purchase a portable hammock stand that can be left out.
8. Cook your favourite meal in an outdoor kitchen
Turn your outside space into an entertainer’s paradise. Outdoor kitchens are the perfect addition for cookouts and dinner parties. Most outdoor kitchens consist of stainless-steel appliances graded for outdoor use, outdoor cabinets that are weather-proof, and weather-resistant countertops.
Wanting to get the most out of the summer season when selling your home? Or maybe you want to know what value you’ve added after making your improvements… get in touch today to get started! Read more
When it comes to moving home, this has been rated as one of the top three stressful things that you can do. Most of the stress comes from not knowing what is going on and not being prepared for things that can get easily missed. We are here with a handy checklist list of things to watch for when you are buying a new home.
Get your finances in place first
Whilst you will be tempted to dive right in with the thoughts of what houses you want, it makes sense to get all of your finances sorted first. Get your mortgage agreed and know how much you have to spend. This isn’t a binding mortgage offer, but an indication from the bank on how much they would be willing to lend you based on your circumstances.
Work out where you want to go and what is affordable in that area
These two go hand in hand, because you need to be realistic about what you can get in the areas you want, and you might well have to be prepared to compromise on one or the other. You will be able to get more for your money in cheaper areas, but you have to be sure they are places that you want to live in.
Do some research before putting in an offer
With facilities like the internet available it is really easy to see what other properties in the area you are looking to buy have gone for. You might also think about speaking to potential neighbours and nearby people to find out more about the area, or what they paid for their houses. You could also join local community groups on social media so you have a better understanding what’s around in the area you are potentially investing in.
Vary the times when you view
You will want to make sure you view the house at different times of day, and maybe include going at a few peak times so that you can see what the traffic is like. You want to know if it is noisy during the day or during the evening. You should also view it in different types of weather. When it is bright and sunny then any property can seem nice, but if the sun shines right into your sitting room all evening or all day, then this may not be suitable.
Check everything at the property
When viewing a property it is vital that you check everything. Turn all the lights on and off, and all the built in furniture to make sure they work. Ask if the heating can be turned on, so you can check that it works. Look under rugs, window frames and behind pictures to see if they are hiding cracks or damp.
Get your offer accepted
Once you have selected your property then it is time to put in an offer. This will need to be based on a number of things, is the property overpriced? Has it been on the market a long time? Is there a lot of interest? You want to make sure you make the right offer. Once it gets accepted then the hard work really begins.
Read more
In this two-minute read, we look at how sellers can fast-track property transactions. We’ve all heard horror stories about property sales that drag on for months or even years, leaving the seller frustrated and frazzled.
But the sales you don’t hear much about are the ones that rattle through quite efficiently without any drama.
As a seller, you can’t control every element of the process, but you can influence the progress of a transaction.
By being proactive and accepting that selling a home takes a little effort and energy, you can minimise delays.
Here’s how to speed up the sale of your home.
Declutter
A home that is piled high with boxes and bric-a-brac is a turn-off for buyers. Have a good clear-out and put bulky items in storage (or take them to the tip). Decluttering will allow you to market your property at its best – and achieve the maximum possible price.
Have a good clean
Roll up your sleeves and get scrubbing or get professionals in to help. Either way, make sure your home is sparkling clean from top to bottom.
General repairs
Fix wonky fences, broken cupboards, and dripping taps. Address all minor maintenance issues before you show buyers around.
Dress your property
Present your home so that it appeals to your target market. For example, if you’re marketing your property as having a home office, set the relevant space up with a computer, keyboard, desk, and chair.
Choose a solicitor
Instruct a solicitor (ideally one recommended to you by your estate agent, as they will have the most up-to-date knowledge and experience). Knowing who you will use for conveyancing will save time later in the process.
Be prompt with paperwork
Expect your estate agent to ask you to fill out a property information questionnaire detailing your home’s features, recent building works, etc. Meanwhile, your solicitor will need to see ID (as part of their anti-money laundering checks) along with deeds, notices, and lease information. Provide all relevant documents and complete all paperwork swiftly.
Be flexible
Once your property is on the market, respond to queries promptly. Whether it’s your estate agent, solicitor, or the buyer’s surveyor, be as efficient and amenable as possible.
Want more advice on achieving the best possible price for your home? Talk to us here at Pinkertons.Read more
Pinkertons offer a friendly, efficient, professional service. I would highly recommend them. Pinkertons offered expert advice and engaged with us throughout...
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Heather Lunny
Comber & Newtownards Branch
August 2022
I would highly recommend Pinkertons if you're looking to sell your house. The majority of my contact was with Sandra and Christina, who were super great to...
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James Sharpe
Bangor & Donaghadee Branch
May 2024
Pinkertons recently took over the management of an apartment block in Bangor of which I am a Director. Victoria herself is dealing with the transfer from the...
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Janet Atkinson
Bangor & Donaghadee Branch
July 2022
First class. Excellent customer service. Very attentive even though I was buying from Pinkertons. Sandra and Aimee were so approachable and easy to chat too...
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Stephanie Dornan
Bangor & Donaghadee Branch
May 2024
I've had the pleasure of working with Mark from Pinkertons for over five years now, and I can confidently say that he never fails to impress. Mark's professionalism...
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Ian Knight
Bangor & Donaghadee Branch
September 2023
It has taken us 14 months and 56 houses to have finally found our forever home. During those months we had been in contact with many estate agents asking "...
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Karen McCrea
Bangor & Donaghadee Branch
May 2022
Recently purchased a house through this estate agent and I could not be happier. They are professional and caring. They keep in brilliant contact and answer...
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Kerry McCall
Bangor & Donaghadee Branch
January 2023
Excellent property agent professional with a can do attitude. Nothing is too much bother. Wouldn't go anywhere else.
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Michael Dunne
Bangor & Donaghadee Branch
July 2022
Sold our property through Bangor office. All staff were very friendly and so helpful. There is no comparison between old fashioned service compared to online...
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Anita Madden
Bangor & Donaghadee Branch
May 2021
A very seamless service from Pinkertons in buying our new home - a couple of quick forms and an online identity check and that was it. Staff were super supportive...
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