To ensure your interests are safeguarded the following procedure will be implemented in the event of client dissatisfaction and, if you remain unsatisfied we offer mediation between you and the Company through The Property Redress Scheme.
To use The Property Redress Scheme you will need to detail your complaint and how you feel Pinkertons has responded in writing to:
The Property Redress Scheme
If you still remain dissatisfied with our service after you have received our final response, you may refer the matter to the Property Redress Scheme.
Please be aware that you must refer your complaint to the Property Redress Scheme within six months for review from the date of our final response. The Property Redress Scheme will not review your complaint if you have not adhered to this timeframe, or if you have not followed our complaints procedure, as outlined above, and are in receipt of our final response.